Your agreement can also outline a defined procedural mechanism for handling disputes and seeking a solution. Fourth, for many B2B services and for some B2C services, there may be users of the service who are not your customers and therefore are not directly bound by the terms of use. In these cases, you can introduce additional documents that are mandatory for both customers and non-users. Examples of such documents are end-user license agreements and acceptable use guidelines. 22. Dispute Settlement (a) Subject to clause 22(f), any dispute that arises between the parties under this Agreement (dispute) shall be dealt with in accordance with the requirements of this clause 22, before either party is empowered to initiate proceedings against the other party with respect to the dispute. (b) the party claiming that a dispute has arisen (complainant) must provide the other party with written notice detailing the nature of the dispute; and measures that the complainant considers to be dispute settlement (Dispute Settlement Communication). (c) Within 10 business days of receiving the dispute resolution communication from the other party, a designated officer of each party shall meet, act in good faith and do everything in his or her power to resolve the dispute at such meeting or at subsequent meetings reasonably necessary. (d) if the dispute is not resolved in accordance with clause 22(c) within thirty days of receipt by the other party of the dispute resolution communication, the parties agree to participate in private mediation with a mediator designated by the designated officer or both parties and, in the absence of an agreement within 7 days of the disagreement of the mediator appointed by the President; or a person in a similar office of the Institute of Resolution. (e) If the dispute is not settled within an additional period of thirty days, in accordance with clause 22 (d), either party may initiate proceedings against the other party in respect of the dispute. (f) Nothing in this clause 22 shall prevent a party from applying to a court for an emergency order or similar remedy. Content: What does your document cover? The types of clauses you can find in a long SaaS contract are listed below. Make sure that the template you have chosen covers all or most of the required topics.

If the SaaS services are complex, high-quality/risky, or require the provision of additional services (which should be addressed in the SaaS agreement), you should use an agreement to address the risk issues for each of these circumstances. 24. . . .