So why do you plan to include an application status page in the template for a service level agreement that you make available to new customers? Now that we`ve taken an in-depth look at the mechanics of ASAs, it`s time to get back to that point through the communication we made at the beginning of this article. ALS is not a panacea. It won`t protect you or your customers from frustration and disappointment if they don`t proactively think about how downtime is communicated to end users. Does this raise the question of what is the practical and simple possibility of communicating this critical information to customers? An app status page offers the communication platform that your customers may not even know they need to ask for during the SLA negotiation phase of the sales process. Application downtime will certainly be about to appear in these negotiations – and given the long time frame in which SaaS companies are working, it`s more a matter of “when” than “if” of application downtime. However, what may not appear in these discussions is how application downtime is communicated. In isolation, these services usually offer something in the range of three to four nine: remember that for many businesses, moving to the cloud seems useful, but there are a lot of concerns. Beyond standard legal considerations such as aggregate liability, third-party compensation, and data privacy, companies are very concerned about the availability of uptime and your responsibilities – and their remedies – in the event of a shutdown of your service or application. Understand that your customers may depend on you to facilitate critical processes. If your service or app isn`t available, you`re damaging their belongings. Since many companies perceive that moving to the cloud increases the risk of application failure, then you should realize that your customer`s concerns are justified. Cloud services hosted by Amazon Web Services, Azure, Google, and most others publish the Service Level Agreement (SLA) for the various services they provide.
Architects, platform engineers, and developers are then responsible for assembling them to create an architecture that will provide hosting for an application. Direct link to the page with these results: uptime.is/99.9 (or uptime.is/three-nines) The ability to achieve positive results after IT disruptions (yes, they can improve the customer-supplier relationship!) depends on your company`s most important insurance, the Service Level Agreement or SLA. Service level agreements are contracts describing how a service is provided to a customer who became popular in the telecommunications industry decades ago. With the advent of cloud-based providers – and the fact that more than 90% of companies use the cloud – the importance of IMS has multiplied. They are so important because in the event of a failure or failure, a realistic and clear SLA for a service provider can make the difference between retaining a customer and losing a customer. and for the client, it forms the basis of a relationship of trust in relation to a function that is crucial to his business. A service level agreement is a binding agreement – usually initiated by the vendor – that sets expectations, timelines, and priorities for the services or applications that an IT company makes available to its customer, defines acceptable parameters for the continuous and efficient delivery of the same services or applications, and additionally provides for some form of SLA reporting. .