In Zoho People, a Service Level Agreement (SLA) is a contract between the management teams (human resources or administration) and the end user that defines the expected level of service. Within each ALS, you can create up to 5 climbing levels. If you sign in to an account for your organization, you can specify one or more administrators. Administrators have the right to set up services to meet your needs and manage end-users in your organization account. If your organization account is created and set up by a third party on your behalf, it is likely that that third party has assumed the role of administrator of your organization. Be sure to reach an agreement with such a third party indicating the roles and limitations of that party as an administrator of your organization account. We may offer certain services as closed or open beta services (“beta service” or “beta services”) for testing and testing. You agree that we have the exclusive authority and discretion to set the review and evaluation period for beta services. We will offer the sole judge on the success of such tests and the decision, if any, to provide beta services as commercial services. You don`t have to buy a subscription to use a paid service as a result of your beta subscription.

We reserve the right to suspend all or part of beta services, with or without notice, at any time and from time to time. You agree that Zoho is not liable to you or third parties for any damage resulting from the modification, suspension or termination of any beta services for any reason. The above steps can be used to create up to five climbing levels. We may block your user account or temporarily suspend all or part of access to a service in the event of suspected illegal activity, long periods of inactivity or requests from enforcement agencies or other government agencies. Objections to suspending or deactivating user accounts should be addressed to legal@zohocorp.com within 30 days of the blocking being entered. We can cancel a blocked or disabled user account after 30 days. We will also terminate your account at your request. We offer a number of online cooperation and management services, including word processing, spreadshee, presentation tool, database application creator, email client, chat client, organizer, customer relationship management application and project management application (“Service” or “Services”).

You can use the services for your personal and professional use or for internal business purposes in the organization you represent. You can connect to services via any Internet browser that is supported by the services.